Shipping Policy – Grandma’s Basket

Disclaimer

All shipping and delivery-related concerns must be reported to Grandma’s Basket within 24 hours of delivery. Please retain the product, packaging, and delivery details until the concern has been resolved.

General Shipping Rules

1. Orders placed after 6:00 PM will be processed on the next working day.
2. Orders placed on Saturday after 6:00 PM will generally be processed for dispatch on the next working day. Dispatches may not be made on Sundays or government holidays.
3. Orders are generally delivered within 5–7 working days after dispatch. Delivery timelines may vary depending on the destination, courier service, weather, and other unforeseen circumstances.
4. During festivals, sale periods, or other high-demand periods, dispatch and delivery may take longer than the usual timeline due to increased order volumes, courier delays, or stock availability.
5. Customers are responsible for providing complete and accurate shipping information, including name, address, PIN code, and contact number. Grandma’s Basket will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Once an order has been dispatched, the delivery timeline is dependent on the courier partner and may vary by location.

Grievance Cell

For any product or shipping-related concern:

1. Please contact us within 24 hours of delivery.
2. Clear photographs of the product and packaging may be required to verify the concern.
3. Please provide your order number along with your complaint.
4. Our team will review the concern and provide the appropriate resolution based on the circumstances.

e next working day. Dispatches may not be made on Sundays or government holidays.

1. Orders are generally delivered within 5–7 working days after dispatch. Delivery timelines may vary depending on the destination, courier service, weather, and other unforeseen circumstances.
2. During festivals, sale periods, or other high-demand periods, dispatch and delivery may take longer than the usual timeline due to increased order volumes, courier delays, or stock availability.
3. Customers are responsible for providing complete and accurate shipping information, including name, address, PIN code, and contact number. Grandma’s Basket will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
4. Once an order has been dispatched, the delivery timeline is dependent on the courier partner and may vary by location.
   

   Important Shipping Information

   Billing & Shipping Address

   If your billing address and shipping address are different, please provide the complete shipping information, including:

   • Full delivery address
   • PIN code
   • Nearby landmark, if applicable
   • Recipient's name
   • Recipient's contact number

   Providing accurate information helps ensure smooth delivery.

   Courier & Delivery Delays

   Grandma’s Basket is not responsible for delays caused by circumstances beyond our control, including:

   • Extreme weather conditions
   • Natural calamities
   • Government restrictions
   • Transportation disruptions
   • Courier delays
   • Strikes or operational disruptions
   • Incorrect or incomplete delivery information

   In such circumstances, we will work with the courier partner to assist with the delivery wherever possible.

   International Orders & Customs

   If international shipping is offered, any customs duties, import taxes, inspection charges, or other charges imposed by the destination country will be the responsibility of the customer.

   Grandma’s Basket is not responsible for customs-related delays or charges imposed by the destination country's authorities.

   Cancellation by Customer

   Customers may request cancellation before the order is processed for dispatch.

   Once the order has been dispatched, cancellation may not be possible.

   To request a cancellation, please contact our customer support team with your order number.

   Grandma’s Basket reserves the right to cancel an order in cases of suspected fraudulent transactions, incorrect order information, product availability issues, or violations of our Terms & Conditions.

   If payment has already been made for an order cancelled by Grandma’s Basket, the applicable refund will be processed according to our Refund & Cancellation Policy.