Refund / Cancellation Policy – Grandma’s Basket

At Grandma’s Basket, we take great care to ensure that every order reaches you in good condition. Since our products are food items, including dried vegetables and ready-to-eat meals, returns are generally not accepted once the order has been delivered, except in cases covered below.

Return, Refund & Cancellation

Grandma’s Basket does not accept general returns of food products due to hygiene and food-safety reasons.

If you receive a damaged, defective, incorrect, expired, or incomplete order, please contact us as soon as possible with the required photographs/videos and order details.

Any refund or replacement will be reviewed and processed after verification of the issue.

Cancellation by Customer

Customers can request cancellation before the order has been processed for dispatch.

Prepaid Orders

For prepaid orders, cancellation requests must be made within 12 hours of placing the order, provided the order has not already been dispatched.

Once an order has been processed for dispatch, cancellation will not be accepted.

If an order has already been dispatched, the customer may not be eligible for a cancellation or shipping-charge refund.

Damaged or Defective Products

If you receive a product that is:

• Damaged during delivery
• Defective or leaking
• Incorrectly delivered
• Expired
• Missing from your order
• Significantly different from the product ordered

please contact Grandma’s Basket as soon as possible.

To help us verify your claim, please provide:

• Order number
• Photographs of the product
• Photograph of the outer packaging
• A short video, where applicable
• Description of the issue

After verification, we may offer a replacement or refund, depending on the situation.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please notify us with your order details and supporting photographs.

After verification, Grandma’s Basket may arrange a replacement or refund for the affected item.

Refund Process

Once your refund request has been approved, the refund will be processed within 10 working days.

For refund claims, appropriate documentation and evidence of the issue may be required.

The refund will generally be limited to the amount paid for the affected product/order, as applicable.

Delivery Delays & Unforeseen Circumstances

In case of natural calamities, extreme weather, transportation disruptions, or other unforeseen circumstances that cause a delivery delay or cancellation, Grandma’s Basket will assess the situation on a case-by-case basis.

Where applicable, the product value may be refunded. Shipping or delivery charges may not be refundable.

Replacement of Products

If you believe a product needs to be replaced, please contact our customer support team and provide the reason for the replacement along with supporting evidence.

Replacement requests are subject to verification and product availability.

Cancellation by Grandma’s Basket

Grandma’s Basket reserves the right to cancel an order in circumstances including:

• Suspected fraudulent transactions
• Incorrect or incomplete order information
• Product availability issues
• Delivery restrictions
• Activities that violate our website's Terms & Conditions

If an order is cancelled by Grandma’s Basket after payment has been received, the applicable refund will be processed according to this policy.

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Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please contact us:

Email: grandmas.support@gmail.com
Phone: +91 9881672123